• Well it's 00h31 right now and I've been on hold with AC for the past 23 min. I called the number printed on the back of my Aerplan card. Just trying to get an upgrade for a flight that's now 4d out.

    I've never had to wait on hold this long before. Anyone know if something is going on? I'd kinda hate to hang up and lose my place in the phone queue.


  • Never mind - finally got through (00h42). All that just to get onto a waitlist ... Sigh ...

    Oh well. Off to bed now. Good night FTers!


  • There have been several reports of inability to request upgrade waitlist with eligible fare during the OLCI process. Any one able to offer an update?


    Yes, me again.

    It did not work again tonight.

    I am on a YYZ-LHR flight tomorrow night - on an A class fare. Was on the upgrade waitlist, despite J9 all week, did not clear. Went to check in tonight, was not offered the upgrade button on the check-in screen, and had to call concierge to get added to the list.

    Something is up or there is a hole somewhere in the algorithm.

    Simon


  • You can now request upgrades on-line - why wait on the phone?!?


  • On a related and old question, are those on D waitlist/standby for same day earlier flights still amongst the highest priority?

    Hasn't that issue been beaten to death?

    With the consensus being that it's the lowest priority.


  • For my last couple of flights to/from LHR the "upgrade" button has been greyed out and I've had to phone. Anyone else having this problem?


  • Hasn't that issue been beaten to death?

    With the consensus being that it's the lowest priority.

    Policies and practices are changed from time to time, frequently without any official announcement. It's nice to reconfirm from time to time.


  • For my last couple of flights to/from LHR the "upgrade" button has been greyed out and I've had to phone. Anyone else having this problem?

    There have been several reports of inability to request upgrade waitlist with eligible fare during the OLCI process. Any one able to offer an update?

    Andrew,

    On most of my recent OLCIs, the upgrade waitlist button has NOT appeared - these were typically U/M fares to/from LHR. I was on the pre-airport waitlist, but it had not cleared, and with the button not showing up, as indicated above, I had to call the concierge to get added to the airport list.

    Is there a new bug?

    Simon

    On a related and old question, are those on D waitlist/standby for same day earlier flights still amongst the highest priority?


  • For my last couple of flights to/from LHR the "upgrade" button has been greyed out and I've had to phone. Anyone else having this problem?

    Not to mention you can only request frequent flyer upgrades for Flight Pass through phone.


  • For my last couple of flights to/from LHR the "upgrade" button has been greyed out and I've had to phone. Anyone else having this problem?


    Same - It's a pain in the A** especially if you need to change the flight.

    Book
    call to upgrade
    cancel (Nar need to call)
    Re-book
    Call again for upgrade.

    Does my head in & and you get treated like crap when you call because "It's online sir for a reason were not meant to be doing it" well if that's the case then fix the thing.


  • Hope your upgrade clears Simon and have a great flight! ^


  • Taupo,

    Thanks for pointing that out.

    All: please remember that Elite and Super Elite telephone #s should not be posted on FlyerTalk.

    Simon


  • You can now request upgrades on-line - why wait on the phone?!?

    I haven't been able to with my London pass. Might be able to now havent used it for a few months.


  • Hasn't that issue been beaten to death?

    With the consensus being that it's the lowest priority.

    Yeah well, some stations still think it is the HIGHEST priority.

    But in the end, you take your chances...


  • You can now request upgrades on-line - why wait on the phone?!?

    The online upgrade button for me has never worked - always greyed out. :(

    Anyway, usually I call around 00h00 and I get straight through. Last night was the first time I had to wait like that.


  • The Elite line should not be posted on a public forum







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